FOR HOBIESURFSHOP.COM WEBSITE PURCHASES ONLY
THE PROCESS IS EASY - WE GUARANTEE IT! QUITE SIMPLY, WE WANT YOU TO BE STOKED!
HobieSurfShop.com is committed to the ultimate shopping experience. If for any reason you receive merchandise that you are not happy with, simply return it to us within 60 days - in the condition you received it -for a refund. We do not do exchanges online. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Therefore, we suggest you place a new order for the style/color you want. Please note that refunds exclude original and return shipping charges. For your convenience, online purchases may be returned/exchanged at any of our 3 locations with original receipt. For questions or concerns please feel free to contact our customer service department @ 1.800.326.1744 we are available Mon.-Fri. 7am to 3:30pm pst or you can email us [email protected]
** For Hobie Polarized Sunglasses warranty claims or hobiepolarized.com returns please go to http://www.hobiepolarized.com/customer-service/ **
- All sales are final on Surfboards, SUPs, Paddles
- Items cannot be worn/washed, or altered
- Tags must be attached
- Footwear is in original box
- Swim must have hygiene liner in place
- Packing slip must be included
Pack the products up either in your original packaging or in a secure carton, include your invoice, the product you would like to send back, and the reason for your return and send to:
HOBIE SURF SHOPS - Attn: Returns
32921 CALLE PERFECTO
SAN JUAN CAPISTRANO, CA. 92675
When shipping make sure you use a trackable, insured shipping method using the above address.
Hobie Surf Shops is not responsible for customer returns that are not received.
Hobie Surf Shops cannot accept COD deliveries.
Please allow approximately two to three weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card. We truly appreciate your business,